Refund policy

We regret that wallpapers, curtain fabric, original paintings and personalised items are created to order we are unable to accept returns, unless the product is faulty. These provisions do not affect Your statutory rights.

For all other items such as bedding, non-personalised cards and non-personalised prints we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like wallpapers, fabrics, original paintings and personalised prints or cards,  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@katiehipwell.co.uk.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@katiehipwell.co.uk. Please note that returns will need to be sent to the following address: Coach House, Treveor Gardens, Modbury, Devon,  PL21 0TE 

You can always contact us for any return question at info@katiehipwell.co.uk. 

 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@katiehipwell.co.uk.